Compliance & Standards

Horizon express employee checking online compliance and standards analysis

Our Approach to Standards

We recognise that many of the environments we support require a higher level of control, traceability, and consistency.

Our approach reflects this — focusing on clear processes, accountability, and doing things properly.

Quality Management

Horizon Express operates under an ISO 9001 certified quality management system, supporting consistent and reliable service delivery.

People & Process

  • Drivers DBS screened
  • ADR awareness across the team
  • Familiarity with:
    • Packing Instruction 650
    • UN3373 requirements

Handling & Traceability

  • Real-time track and trace
  • Documented chain of custody
  • Clear communication throughout
Horizon Express employee scanning box prior to packing in van
Horizon Express employee carefully handing over a box containing sensitive medical delivery.

Handling Sensitive Deliveries

Where required, we apply recognised good practice to support the safe and controlled movement of sensitive goods, including temperature-managed consignments.

Environmental & Information Security

We are currently developing our approach to:

  • Environmental management
  • Information security